Privacy Policy – Welcome to Nan Cloud


Privacy Policy


  1. Introduction

Nan Resources LLC (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy of our customers (“Customer”, “you”, or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our web hosting services, visit our website, or communicate with us. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

By using our services or interacting with us, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

  1. Information We Collect

We may collect the following types of information when you use our services or interact with us:

a) Personal Information: This includes information that can be used to identify you personally, such as your name, email address, mailing address, phone number, and billing information.

b) Account Information: This includes information related to your hosting account, such as your username, password, and service plan details.

c) Technical Information: This includes information about your use of our services and website, such as your IP address, browser type, operating system, and access times.

d) Communication Information: This includes information you provide when you communicate with us, such as support requests, feedback, or inquiries.

  1. How We Use Your Information

We may use your personal information for the following purposes:

a) To provide and maintain our services, including setting up and managing your hosting account, processing payments, and providing customer support.

b) To improve and personalize our services, by understanding how you use our services and website, and making enhancements or modifications to better serve your needs.

c) To communicate with you, including responding to your inquiries or requests, sending service-related announcements or notifications, and informing you about new features, promotions, or updates.

d) To protect the security and integrity of our services, by detecting and preventing fraud, abuse, or other illegal activities.

  1. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

a) To third-party service providers, who assist us in providing our services or conducting our business operations. These providers are required to protect your personal information and use it only for the purposes for which it was disclosed.

b) To comply with legal obligations, such as responding to a subpoena, court order, or other lawful requests from government or law enforcement agencies.

c) To protect our rights, property, or safety, or the rights, property, or safety of our customers or others, such as in the investigation or prevention of fraud or other illegal activities.

  1. Security of Your Information

While we strive to implement strong security measures to protect your personal information, it’s important to note that no system can be infallible. Rest assured, we are committed to safeguarding your data and continuously working to enhance our security protocols.

  1. Retention of Your Information

We will retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable laws and regulations.

  1. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time, at our sole discretion. Any changes to this Privacy Policy will be posted on our website, and we encourage you to periodically review this Policy to stay informed of any changes. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.